PRIVACY POLICY

www.cityhublive.com · Raven Hall Digital, LLC · Effective September 18, 2026

This Privacy Policy explains how Raven Hall Digital, LLC (“we,” “us,” or “our”) collects, uses, and shares information when you use www.cityhublive.com and related pages (the “Site”). It should be read with our Terms and Conditions. By using the Site you agree to this Policy.

1. Who We Are

Raven Hall Digital, LLC, 1618 O’Byrne St., Henderson, Kentucky 42420. Email: hello@cityhublive.com.

The Site is a multi-town local information and listings platform. We post links to news written by other publishers. We list events, activities, sporting events, and churches. We host a business directory and user listings (yard sales, homegrown goods, lost pets, jobs, rentals, FSBO homes). We offer casual games with no real money. We provide an inbox so users can message administration, message a business, or ask about a listing.

2. Information We Collect

Information you provide

Account details such as name or display name, email address, password, town or area, and age or birth year (to enforce 13 / 14 / 18 rules);

Listings and photos you upload;

Inbox messages you send to administration, a business, or a listing owner, and replies;

Business directory content you submit (hours, website, menu, address);

Payment details if you buy a paid job ad or other paid placement (processed by our payment provider; we do not store full card numbers if the provider tokenizes them);

Support emails sent to hello@cityhublive.com.

Information collected automatically

Log data such as IP address, browser type, device type, pages viewed, dates and times, and referring URL;

Cookies and similar tools used to keep you logged in, remember a town, measure traffic, and keep the Site secure;

Approximate location derived from IP address so we can show nearby towns. We do not need precise GPS unless a map feature you click requests it through a third-party map provider.

Information from others

Links and headlines we gather from other news sites (those articles stay on the publisher’s site);

Map, direction, and embed providers when you click “directions” or open a menu or website;

Game providers if a game is embedded.

3. How We Use Information

Operate and improve the Site, including town pages, listings, games, and the inbox;

Create and secure accounts and apply age limits (view-only under 14, limited accounts 14–17, posting at 18);

Display public listings and photos you choose to publish;

Deliver inbox messages to administration, businesses, or listing owners;

Process paid job ads or other paid features;

Send service emails (account, listing status, replies). We will not sell your email list. Marketing emails, if we ever send them, will include an unsubscribe;

Detect fraud, spam, and abuse, and comply with law;

Understand which towns and features are used.

4. What Is Public

Listings, business directory pages, event and church listings, display names, and photos you attach to a public post can be seen by anyone, including people without an account and search engines. Do not put a Social Security number, bank account, or other sensitive data in a listing or photo caption.

Inbox messages are not public pages, but the recipient (a business, a listing owner, or our staff) will see them. We may review messages for abuse.

5. How We Share Information

We do not sell your personal information for money. We may share information with:

Service providers who host the Site, send email, process payments, provide maps and directions, analyze traffic, or embed games — only as needed to do that work;

The user or business you chose to message through the inbox;

Other users, when you publish a listing or photo;

Authorities when required by law, court order, or to protect safety;

A buyer or successor if we sell or merge the business, with notice if required.

When you click a news link, a business website, a menu, or directions, that third party’s own privacy policy applies.

6. Children

The Site is a general-audience service. We do not knowingly collect personal information from children under 13. Children under 13 may view public pages only and may not create an account. If we learn we have collected personal information from a child under 13, we will delete it. Parents who believe a child under 13 has an account should email hello@cityhublive.com.

Users 14 through 17 may have an account with a parent’s permission. That account may use the limited inbox described in the Terms but may not post listings. We ask for age or birth year to apply these rules. We do not use a 14–17 account to run targeted advertising to that minor based on a detailed profile.

7. Cookies

We use cookies or similar tools that are necessary to log you in and run the Site. We may use analytics cookies to see how the Site is used. You can block cookies in your browser; some features (including staying logged in) may not work.

8. Retention

We keep account data while the account is open and for a reasonable period after closing if needed for security, bookkeeping, or legal claims. Public listings and photos may remain until you delete them or we remove them. Inbox messages may be kept for a period to handle disputes and abuse. Backups expire on our host’s schedule.

9. Security

We use reasonable administrative and technical measures to protect information. No website is completely secure. You are responsible for your password.

10. Your Choices

Update account details in your account settings, or email hello@cityhublive.com;

Delete a listing you posted, subject to residual copies in backups;

Ask us to close your account;

Ask us to correct inaccurate personal information we hold;

Unsubscribe from optional emails.

If a state privacy law applies to you (for example consumer rights to know, delete, or opt out of certain sharing), email hello@cityhublive.com with the subject line “Privacy Request” and tell us which state you live in. We will respond as required by applicable law. We will not discriminate against you for exercising a privacy right that the law gives you.

11. Third-Party Sites

News stories open on the publisher’s site. Directions may open a map provider. Business websites and menus are run by those businesses. Embedded games may be run by a game provider. This Policy does not control those third parties.

12. Changes

We may update this Policy. The effective date at the top will change. Continued use after a posted update means you accept the revised Policy.

13. Contact

Privacy questions and requests:

Raven Hall Digital, LLC

1618 O’Byrne St.

Henderson, Kentucky 42420

hello@cityhublive.com